“Bill and his company, AutoCSI, have assisted us in other ways that many other
firms have fallen short of our expectations. What we like most about Bill and
AutoCSI is that he can work with our people to understand them and
put the processes in place for our customers and us. It's not a cookie-cutter solution.”

"When I was at AutoNation, I watched Bill Norred / AutoCSI come into Power Toyota and fix a CX problem they had for years in just a couple of months. Power Toyota went from RED to GREEN in just 45 days and never looked back.  The following year, they received the President’s award and began seeing profits they had never had.  At the Volvo store, he established processes that assured us better profits and happy customers.  He has done the same at two more of my stores. I have used his services for over 15 years. It is a key component of my success."

“Billy is one of our most valued business partners. I have worked with him on multiple
projects across a wide range of retail challenges, and I am continually impressed with the depth and breadth of his retail and business acumen.  Billy also has a passion for innovation and has cleverly positioned himself on the "cutting edge" of technology. As a result, we have provided our clients with innovative technology solutions that drive and enable performance.  Perhaps most importantly, Billy understands what works -- and how to implement solutions across a wide range of retail cultures.”

“To date, no other initiative JD Power and Associates has designed has had the
impact these programs had on moving CSI.  Your contributions to the design,
development, and training of our tools and auditors were instrumental in the
program's overall success.  You deserve a lot of the credit for our success and
I could not have done it without you.”

"Billy is the best at what he does!! Thank you for all your assistance in my dealership over the years!! Your knowledge is one of the reasons we've hit record profits!!"

"No other company has done for us what AutoCSI has achieved.  We had another
company in here for eighteen months that couldn't accomplish what Billy did in just
60 days."