In today's competitive landscape, understanding customer feedback is essential for any business aiming to enhance its services. Negative...

I have created dynamic change in many dealers that takes effect quickly and is very sustainable. Here are the steps that I use. This...

We all know that the follow-up in dealerships can always be better, and many of the sales staff are just living on the fresh ups. Today’s...

On the retail side of the auto business, you must know how every customer is being taken care of daily. But that is a costly proposition....

An automotive dealership feels like a big business, looks like a big business, and gross sales prove that it is a big business. But the...

By Billy Norred - AutoCSI.com What to Expect! This document intends to show you how to develop a sustainable customer-centric dealership...