About AutoCSI
AutoCSI has been increasing dealer profits since 1995. AutoCSI will increase your total vehicle sales and profit.
Get More Sales Quick
AutoCSI will increase the number of vehicles you sell and reduce the cost it takes to do it. What can be better making more gross profit and reducing the expenses, the COS (Cost of Sale).
We will use 3 areas in your customer data to increase those sales.
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1. Waking up your "dead leads" - Many salespeople follow for a few days, to a couple of weeks, or not at all. We will take those leads and drive them back into your dealership with no additional advertising cost! If your store has a 12% closing ratio for online sales and 20% on walk in's well what happens to the rest? you do the math what if you sold 30% of those lost sales?
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2. Data Mining - AutoCSI using AI will do a much better job that your salespeople you bring in the customers you sold 3 and 4 years ago. You will have better trades for less and moving a great deal of the new cars that are in your growing inventory that the OEM's are pushing on you.
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3. New Lists - OEM and their marketing partners will supply you lists to market to by post card, yes, I said POST CARD, many of you salespeople have never seen a post card. We will take those leads and turn them into sold units and let you see all of the follow-up results. Accountability!!
Business Analysis
From start to finish, AutoCSI has your business's success and customer satisfaction in mind. We know every dealer has their own unique challenges and preferences. That’s why we take a hands-on approach and dedicate time to understanding what matters most to you. We learn all we can about your business – your products, customers, and existing programs and practices. We’ll evaluate your current hurdles and then assess and validate viable solutions in a variety of business scenarios. We want to help you achieve your goals and reach maximum profitability, which is why we are committed to building long-term partnerships that create wins for all sides.
Program Design
Once we understand your brand and current business practices, AutoCSI creates a customized strategy that will be scaled as your business grows. We begin by identifying the customer disconnect or problems in each department and revamping from there. With our in-store training and consulting, we know how to pinpoint the most impactful methods for your dealership. We then design a new strategy for success. Whether you aim to improve sales, your service department, or general customer service, we have the expertise to custom design a solution guaranteed to attain sustainable growth.
Long-term Growth
For market growth, you can measure and partner with AutoCSI. Our consulting services are flexible enough to meet any dealership need. Whatever your goals, and no matter how big or small your venture, we’ll take the strategic actions required to get people to notice your business. Count on us to blow your competition away. We have fixed dealerships like Galpin and AutoNation's Toyota Cerritos. We can undoubtedly create more profits for you, or you won't pay*.
Billy Norred
President of AutoCSI
With over 40 years of experience in the Automotive industry and a Northwood University student with a degree in Automotive Marketing and Management, Billy has worked with hundreds of dealers to improve their CSI, retention, and profits. After working up to the General Manager position at a high-line dealership, he moved to the OEM side of the business, where he worked for the marketing department at Lexus’ corporate office. Billy worked in the core team that built the Lexus Sales and Service Processes that propelled Lexus to the highest level of customer satisfaction. After he oversaw all of the customer satisfaction training at Lexus corporate and their 225 dealers, Billy left to start AutoCSI in 1995.
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In the past 25 years, AutoCSI and Billy have successfully crafted improvement plans that have taken dealers from the bottom 1% to the top 10% in CSI. He has also helped dealers double sales and decrease their expenses in this process.
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Billy was the lead Retail Subject Matter Expert in a program that took Lincoln from the 21st to the 2nd and Ford from the 28th position to the 15th position in the JP Power Association Sales Satisfaction Study within 2 years. Billy has worked with Ford, Lincoln, and JP Power to Experience in the US and Canada.
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AutoCSI took one of America's largest Toyota dealers from the bottom 1% in Customer Satisfaction to the top 30% in under 180 days. Later that year, the same dealership was awarded its first President's Award.
Now, AutoCSI's quick information system is driven by its next-day texting system, which proactively gets the information needed from the customer to drive improvement, change, and profits.
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Dealers and Groups: Galpin, Lithia, David Wilson, Joe Cooper, AutoNation,…
