About AutoCSI
Real profit growth and business impact come through your relationship with your customers. Why? Because human connections inspire us to create and enjoy better experiences through a
world-class culture, values, and behaviors.
Build a Customer Centric Dealership
Your Customer Experience (CX) and their Satisfaction (CSI) equate to dealers as a bonus from the OEM on a monthly or quarterly basis. But it goes way beyond that! The true measurement is not just your payment for that month that creates a better bottom line, it is the ongoing process of creating retention and loyalty.
AutoCSI can gather an understanding quickly through our Certification Process to allow quick action planning and process development.
Let’s look at what happens in the process: You sell more cars because of the proper treatment they receive the first time in the dealership. Your retention of sales associates is better because they are making more money. The customers who did buy a vehicle come into your service drive for the first service at a higher rate because they loved the sales process. More customer showing up for their first service when they had a great experience at building your fixed ops business increasing your absorption rate and profits.
Stay on top of your CX, EX, and CSI every week with AutoCSI. You will have a professional analysis for your weekly manager meetings with action plans to discuss and roll out.
Dealership Certification
Why AutoCSI Certification? WIIFM?
Dealers that have been through the AutoCSI assessment have higher CX scores, which leads to more CX bonuses and a better bottom line. Small dealer’s bonuses are north of $20,000 monthly, mid-size dealer’s monthly payout is $70,000 or more and the larger dealers top $150,000 per franchise.
The customer experience increase brings more to each car deal and each RO on the service drive.
This program will be like getting an ISO9001 Certification, having a Project Manager onsite, or creating Six Sigma Green belts on your staff.
The AutoCSI certification is more than a health checkup, it is the medicine that will keep you alive.
Business Analysis
From start to finish, AutoCSI has the your businesses success and customers satisfaction in mind. We know every dealer has their own unique challenges and preferences. That’s why we take a hands-on approach and dedicate time to understand what matters most to you. We learn all we can about your business – your products, your customers, and your existing programs and practices. We’ll evaluate your current hurdles, then assess and validate viable solutions in a variety of business scenarios. We want to help you achieve your goals and reach maximum profitability, which is why we are committed to building long-term partnerships that create wins for all sides.
Program Design
Once we understand your brand and current business practices, AutoCSI creates a customized strategy that will be scaled as your business grows. We begin by identifying the customer disconnect or problems in each department and begin revamping from there. With our in-store training and consulting, we know how to pinpoint the most impactful methods for your dealership. We then design a new strategy for success. Whether you’re aiming to improve sales, your service department, or general customer service, we have the expertise to custom design a solution that is guaranteed to attain sustainable growth.
Long-term Growth
For market growth you can measure, and partner with AutoCSI. Our consulting services are flexible enough to meet any dealership need. Whatever your goals, and no matter how big or small your venture, we’ll take the strategic actions required to get people to notice your business. Count on us to blow your competition away. We have fixed dealerships like Galpin and AutoNation's Toyota Cerritos. No doubt we can create more profits for you or you don't pay*.
Billy Norred
President of AutoCSI
With over 40 years of experience in the Automotive industry and a Northwood University student with a degree in Automotive Marketing and Management, Billy has worked with hundreds of dealers to improve their CSI, retention, and profits. After working his way up to the General Manager of a high-line dealership he moved to the OEM side of the business where he worked for the marketing department at Lexus’ corporate office. Billy worked in the core team that built the Lexus Sales and Service Processes that propelled Lexus to the highest level of customer satisfaction. After he oversaw all of the customer satisfaction training at Lexus corporate and their 225 dealers, Billy left to start AutoCSI in 1995.
In the past 25 years, AutoCSI and Billy have successfully crafted improvement plans that have taken dealers from the bottom 1% up to the top 10% in CSI. In this process, he has also helped dealers double sales and decrease all of their expenses.
Billy was the lead Retail Subject Matter Expert in a program that took Lincoln from the 21st to the 2nd and Ford from the 28th position to the 15th position in the JP Power Association Sales Satisfaction Study within 2 years. Billy has worked with Ford, Lincoln, and JP Power to Experience in the US and Canada.
AutoCSI took one of America's largest Toyota dealers from the bottom 1% in Customer Satisfaction to the top 30% in under 180 days. Later that year the same dealership was awarded its first Presidents Award.
Now AutoCSI's quick information system is driven by its next-day texting system to proactively get the information needed from the customer to drive improvement, change, and profits.
Dealers and Groups: Galpin, Lithia, David Wilson, AutoNation,…
